COVID-19 Update:One Nation Moving is Fully Operational During Coronavirus following CDC guidelines (COVID-19)


If you have any further questions about any of these topics or your question was not covered on this page, please do not hesitate to give us a call. We love helping with any possible questions you may have.

Do you bill in hourly increments or prorate?

One Nation Moving & Storage charges on hourly increments for all our moves; however, we do provide leeway if you go over up to 15 minutes of the hour. We may also start billing on half-hour increments after 5 hours of moving service.

Is there additional charge for gas and mileage?

No. We are very opposed to hidden fees. The rate you get for your movers is an all inclusive rate that includes truck and equipment, including gas and mileage. However, if you are over 50 miles away from us, we will be required to charge a dollar for every extra mile outside the 50 mile marker (including to and from your location).

Is there certain items you will not move?

We cannot move any perishables, hazardous items, or improperly packaged electronics.

Perishables include live items such as: plants, food, or pets.

Hazardous/flammable items include: gasoline, ammunition, loaded weapons, matches, and poisonous items.

Electronics not in their original packing will not be able to be moved by us as it a violation of our insurance policy.

What forms of payment do you accept?

One Nation Moving & Storage accepts cash payments and all major credit and debit cards.

When does my time start?

The time starts when we arrived to your home until the jobs is completed and at the end we add 1 hour of travel time. That allows our crew 30 minutes to get to you and 30 minutes to come back. Your movers will give you a call upon their dispatch to let you know when they are on their way. From the moment they arrive, you are able to keep your movers for as long as you need them. Your time ends when your move ends.

Are your quotes binding?

Our quotes are general estimates. They are non-binding and merely an approximation of the cost and time estimated for your move. You are not required to sign the estimate as the move may go over or under the estimated time.

What is your cancellation policy?

If you for any reason change your mind about using our moving services, simply give us a call, and we will cancel your move for you. We do, however, require you to cancel within 48 hours of your scheduled move. If you do cancel within those 48 hours, we will require you to pay a fee of $25-$50 depending on the size of your move. This is of course something we do not want to do, but with limited movers and trucks, a cancelled move with no replacement means the loss of money we would spend on that day, and our scheduled movers with no work on that day.